Services
Video meeting . 30 mins
Revenue Retention & Expansion Programs
Reduce churn & unlock expansion revenue strategically.
Video meeting . 30 mins
Renewal Forecasting & Churn Management
Predict renewals & reduce churn proactively.
Video meeting . 30 mins
QBR/EBR Design & Delivery
Drive alignment & expansion with impactful QBRs.
Video meeting . 30 mins
Health Scoring & Predictive Analytics
Data-driven health scoring to predict risk & growth.
Video meeting . 30 mins
Pre-Sales & Technical Solution Consulting
Technical discovery & solutioning for complex deals.
Video meeting . 60 mins
Full-Time Opportunities
Open to CSM, TAM, PM & Pre-Sales Engineering roles.
Video meeting . 60 mins
Fractional Customer Success Leadership
Interim CS leadership to build or scale your CS function.
Priority DM . 2 days reply
Video meeting . 30 mins
Security & Compliance Readiness
Fast-track SOC2, ISO27001 & GDPR compliance.
Video meeting . 30 mins
Post-Sales Automation (CS Ops, No-Code Workflows)
Automate CS workflows for efficiency & scale.
Video meeting . 30 mins
RFP & Vendor Questionnaire Management
Win enterprise deals with expert RFP management.
Video meeting . 30 mins
Onboarding & Training Optimization
Accelerate time-to-value with optimized onboarding.
Video meeting . 30 mins
Customer Success Strategy & Playbook Design
Build scalable CS playbooks for sustainable growth.
About me
I'm Niladri—Customer Success and Technical Account Management leader with 7+ years scaling B2B SaaS products across security, compliance, and email infrastructure.
I've managed enterprise and growth-stage accounts, driving 110-115% NRR, influencing $500K+ in expansion, and leading 450+ security assessments for Fortune 500 clients.
I help SaaS companies with:
- Fractional CS leadership & strategic advisory
- Revenue retention & expansion programs
- Onboarding, adoption & lifecycle optimization
- Security/compliance readiness (SOC2, ISO27001, GDPR)
- QBR/EBR execution & account planning
- CS operations & automation
🎯 I'm also open to full-time opportunities in Customer Success, Technical Account Management, Project Management, and Pre-Sales roles.
Let's connect: hello@whoisniladri.com