Post-Sales Automation (CS Ops, No-Code Workflows) with Niladri Mitra

I design and implement post-sales automation using tools like Zapier, Salesforce, HubSpot, and Pendo. This includes automating onboarding sequences, renewal reminders, health score alerts, QBR scheduling, feedback collection, and escalation workflows. My automation initiatives have reduced manual effort by 30-40% while maintaining personalized customer experiences at scale.