With a rich and diverse career spanning over two decades, I am a seasoned professional adept in Service Delivery across various domains. My expertise encompasses Technical Support at all levels (L1, L2, and L3), Field Services, Professional Services, and Managed Services. My commitment to ensuring exceptional customer experiences extends beyond Service Delivery to Customer Success, where I've played a pivotal role in aligning services with client needs. In the realm of Sales and Go-to-Market (GTM) Engagement, I've successfully collaborated across cross-functional teams, consistently contributing to revenue growth.Possessing a keen Business Acumen and proficiency in P&L Management, I've been instrumental in driving financial success within organisations. As a staunch Customer Advocate, I've fostered strong relationships with CXOs, leveraging these connections to align services with strategic business objectives. People Leadership is at the core of my management philosophy. I take pride in mentoring and developing talent, fostering a culture of continuous improvement. My career highlights include successfully building Centres of Excellence for Services, creating environments where innovation flourishes, and excellence is the standard. Having worked across different cultures and geographies, including APAC, Africa, North America, and Europe, I am well-versed in navigating the nuances of global business. This cultural exposure has enhanced my ability to lead and collaborate effectively in diverse settings. In the constantly changing world of technology, I bring knowledge about the current trends influencing Digital Transformation. From Cloud and Big Data to IoT, AI, ML, and Blockchain, I am acquainted with technologies that play a role in shaping the future of businesses. If you are seeking a dynamic professional with a proven track record in Service Delivery, Customer Success, Sales, and a strategic vision for the digital era, let's connect. I am enthusiastic about exploring opportunities to bring my skills and experience to contribute to your organisation's success. deekshitm@hotmail.com