Customer Support Function - Consult

Between two companies, Product ideas/features can be copied fast. What takes time to build however are the capabilities around supporting the customer to ensure success.

You are a startup working on different aspects of making the business successful. You have grown quickly and all of sudden you realise that you getting overwhelmed with support calls. How do you handle this while keep the customer experience great ?

These sessions aim to cover the following and other related topics.

1. Flow for a support request from the customer.
2. What Channels should you use - Email , Chat , Voice, Chat bot ?
3. How big should your team be ?
4. How to build best in class team with NPS that beats the market leaders.
5. Scaling fast with the advent of new technologies and products.