A visionary client facing leader over 22 years of experience across the offshoring & professional services sector with established track record of driving the business strategy & transformation with the clients in the global business services (GBS) centers across various locations and for various country business practices. Recognized/ awarded for executive leadership, coaching, creativity & innovation, and business transformation. Launched new service offerings for fortune 500 clients and country business practices. Led a team of 400+ professionals and managed a client portfolio/ business financials of over USD 102 MN as the GBS leader in India. Confidence in decision-making and expertise in leading the organization through periods of change. Articulate and driven with excellence in communication, stakeholder management, client relationship and problem-solving. Strategic and empathetic with outstanding leadership abilities, upholding the organization values. Key Accomplishments with client business strategy and transformation:  Improved the business penetration from less than 24% to 38% i.e. by over 50% in a span of two years and USD 102 MN client portfolio, with increased efficiencies and margins.  Created a new service offering for the C suite stakeholders via collaboration of multiple specialized business teams.  Improved Business penetration  New opportunities and experiences transitioned to the GBS centers.  Built quality measurement tool and improved quality of deliverables from than 75% to 90%  Reduced cost per hour and FTE by 30%.  Improved employee utilization from less than 50% to 63%.  Streamlined L&D, certification approach and employee progression/promotion path chalked out.  Business continuity and succession planning.  FTE, Internship, contract hiring and Gig economy hiring and containing attrition.  Simplified articulated goals across various levels aligned to the leadership goals.  State of art technology launched for business, internal operations and clients.  Client/ sector/partner centric approach launched to enhance the service levels and expertise.  Streamlined L&D approach across various designation levels for effective learning.  ‘Tax Re-imagined’ initiative to enable the professionals understand the technology along with the business.  Launched new service offering called the business transformation of tax practice (BTTP) with potential savings of over USD 10Mn.  Acquire multi-million-dollar clients with multi-year contracts involving fund raising and consulting services.