Business Consulting

Services focus on large-scale strategic changes, realigning the GBS model with your overall business goals and future needs.

Strategy Development: Creating a comprehensive roadmap for establishing or evolving your business, including:

• Defining the scope of services to be included (finance, HR, IT, procurement, etc.)
• Determining the location strategy (onshore, nearshore, offshore)
• Designing the optimal governance model
• Outlining technology requirements and roadmaps

Process Re-engineering: Reassessing existing business processes across various functions:

• Identifying redundancies, bottlenecks, and manual steps for potential streamlining or automation.
• Mapping as-is and desired to-be process flows to create efficiency gains.
• Realigning processes with best practices and industry standards.

Change Management: Helping the organization effectively transition to a new operating model:

• Developing communication plans to address stakeholder concerns and foster acceptance.
• Providing training programs for staff adapting to new roles, processes, and systems.
• Ongoing support and change management during stabilization.

Technology Selection and Implementation: Choosing and integrating the right technology stack to support the GBS operations:

• Analyzing business requirements to identify appropriate automation tools.
• Evaluating ERP systems, HR management software, procurement platforms, service desk solutions, and other relevant tools.
• Project managing system implementation, including data migration and integration of new tools with legacy systems.

Operational Excellence (OPEX)

This focuses on continuous improvement and maximizing the value derived from your business setup.

Process Optimization and Automation

• Employing Lean Six Sigma, Kaizen, and other methodologies to eliminate waste and improve overall process efficiency.
• Implementing Robotic Process Automation (RPA) to automate repetitive, rules-based tasks.
• Exploring opportunities for advanced analytics and machine learning to improve decision-making and optimize GBS functions.

Performance Measurement and Benchmarking

• Establishing key performance indicators (KPIs) to monitor the effectiveness and efficiency of GBS operations.
• Measuring performance against internal targets and industry benchmarks to spot performance gaps.
• Analyzing data to drive continuous improvement initiatives.

Governance and Compliance

• Creating a framework for decision-making, risk management, and oversight of the GBS operation.
• Implementing quality control standards and protocols.
• Ensuring the GBS aligns with regulatory requirements, data privacy, and security best practices.