I'm Varun Thakkar — Head of Customer Delivery at Magnifi by VideoVerse, a SaaS/AI video tech company. Over 6.5 years I've scaled the delivery function from 2 to 60+ enterprise B2B clients, managing a 160-person team across operations, delivery, and client management. My portfolio includes IPL, BCCI, Wimbledon, FIFA+, CBS, Paramount, Jio Hotstar, SonyLiv, and TV2 Norway. My work sits at the intersection of large-scale operations, enterprise client relationships, and business growth — making sure complex SaaS products actually get delivered, adopted, and expanded at marquee accounts. I'm also the founder of VThrive (vthrive.co.in), where I offer fractional delivery leadership and operational audits for SaaS companies that need someone who's actually built this from scratch. Book a session if you're navigating delivery ops, enterprise client management, team scaling, or a career move in the SaaS delivery/operations space.