An accomplished, and results-driven professional with over 12 years of comprehensive experience in the IT industry. An ITIL process expert, successful in Leading, guiding, governing, and enabling multi-cultural and cross-functional teams ensuring service delivery in complex IT environments under managed services delivery model. Proficient planner, strategist, and implementer in Service Deliver Management, IT Service Management, Client Relationship Management & Release Management. Expertise in developing, defining, documenting, and communicating process improvements & best practices for accounts and for different organizational initiatives.