Testimonials
It was a helpful call; the doubts were cleared. Sudheesh gave time on short notice and also helped to modify my resume. He is very cooperative although the booked session was over, I requested him If I could reach him later in case of some doubts or follow-up queries and he agreed.
Services
Video meeting . 30 mins
Career Coaching & Mentorship
For IT Ops, Service Delivery & ITSM professionals
Video meeting . 60 mins
5
ITSM & IT Career Strategy Call
For IT professionals navigating ITSM roles
About me
I'm an IT Service Delivery and Program Management leader with 13+ years across TCS, Cognizant, and Kyndryl (formerly IBM) — running enterprise incident management, ITIL v4 governance, and large-scale service transitions for global clients.
I now help ITSM, service delivery, and IT operations professionals do two things: land their next senior role (resume, positioning, interview prep for GCC and enterprise product companies), and run their service operations better once they're in it (Major Incident Management, CAB governance, Agile/Scrum facilitation).
Certified ScrumMaster, Lean Six Sigma Green Belt, ITIL v4 Foundation. I built and shipped my own AI-powered ChatOps automation tool for incident reporting — so when I coach on "AI adoption in ITSM," it's from having built the thing, not just read about it.
Book a session if you want a straight, practitioner's take — not generic career-coach talking points.