Hi, I'm Sakshi — a Customer Experience professional with 8+ years of experience across top brands like Zomato, MakeMyTrip, and PhonePe. I've built and led CX programs across Travel, Online Ordering, and BFSI, managing teams of 1000+ across some of India's top BPOs. Along the way, I've hired and mentored hundreds of professionals — from CX Associates to Team Leaders — and led hiring for Training and Quality roles too. Now, I help students, early-career professionals, and career switchers break into (and grow within) the CX industry. On our call, I can help you with: Resume reviews tailored for CX roles Mock interviews (Associate to TL level) Career guidance — how to break into CX, growth paths, and skill-building Real insights from hiring for brands like Zomato, MakeMyTrip & PhonePe If you're looking to land your first CX job, prep for an interview, or just figure out your next career move — let's talk!