🛠️ Solving CX Issues

Facing a tricky customer escalation, process gap, quality issue, or team performance problem in your CX role? Bring your real, on-ground challenge to this call.

With 8+ years managing CX programs across Zomato, MakeMyTrip, and PhonePe — spanning Travel, Online Ordering, and BFSI, and teams of 1000+ — I've solved (and seen others solve) almost every operational and people problem CX throws at you.

This session is for working professionals.

What to expect:

• Walk me through the specific issue you're facing (escalation handling, quality scores, team performance, process bottlenecks, SOP gaps, etc.)
• Get a practical, real-world approach based on what's actually worked at scale
• Leave with a clear next step or action plan you can apply immediately