I’m Roshan, a CRM & Retention Leader with 11+ years leading lifecycle growth for brands like Chaayos, Tata 1mg, Gartner & Snapdeal. I help individuals and teams master CLTV growth, churn reduction, segmentation, journeys, CDPs, and MarTech tools. If you're exploring CRM/CLM as a career or looking to level up your lifecycle skills, I offer practical guidance, real-world examples, tool-based insights, and role-focused mentorship. My goal on Topmate is simple: 👉 Make you job-ready for CRM/Retention roles 👉 Help you understand customer journeys & segmentation 👉 Guide you through tools like CleverTap, MoEngage, Netcore, Adobe, Salesforce 👉 Equip you with frameworks that drive real business impact Whether you’re a beginner or a working professional, I’ll help you accelerate your growth in CRM and lifecycle marketing.