Testimonials
I truly needed guidance .This mentorship has been extremely valuable. The advice provided was clear, structured, and practical.
I felt an instant connection. The session helped me deeply introspect on my career aspirations and gave me renewed motivation and clarity about my career path. I hope we stay connected and interact again soon.
Clear guidance, high-impact suggestions, and real improvement in my communication skills. Highly recommended.
Beyond her professional excellence, she is a humanitarian and a dedicated, pragmatic individual who approaches every challenge with empathy and purpose She brings a remarkable depth of knowledge to every conversation and decision, consistently demonstrating a strong command of her field. What truly sets her apart, however, is the confidence with which she leads—calm, assured, and always focused on solutions.
Services
Priority DM . 2 days reply
Package . 3 products
3‑Month Transformation Program
Growth Path for Support
Video Meeting
3
Video meeting . 30 mins
5
Growth Path for Support
I'll guide, train & elevate your support career path.
About me
Head of Software Operations Centre @ Shipbob
Director, Software Operations Center | Technical Support & Reliability Leader
I lead the Software Operations Center at ShipBob, overseeing global technical support and software operations for mission‑critical fulfillment and logistics platforms. My focus is on delivering reliable, timely, and high‑quality technical support while ensuring platform stability, incident response excellence, and strong customer outcomes.
With 14+ years of experience and a solid engineering background supported by Oracle certifications (OCA/OCJP), I specialize in building and scaling customer‑facing technical support teams, establishing robust incident, escalation, and problem management processes, and leveraging tooling and automation to improve MTTR, availability, and operational efficiency.
I work closely with Engineering, Product, SRE, Customer Success, and senior leadership to drive root cause analysis, influence product improvements, and align support operations with business priorities. I’m known for leading teams that perform effectively in high‑pressure, high‑volume environments while maintaining exceptional customer experience.
With a proven 98% CSAT and strong customer retention outcomes, I’m a service‑minded leader passionate about technical excellence, operational rigor, and empowering customers through dependable support.