3‑Month Transformation Program with Neha Verma

I help professionals, teams, and leaders elevate their technical support operations with strategies built from running 24/7 global support centers. Whether you’re scaling a support function, improving incident response, or building a high‑performance support team, I bring deep experience in operational excellence, team development, and system reliability.

What I Can Help You With:

✔ Support Leadership & Career Growth

Guidance on becoming an effective support leader, managing teams across shifts, and growing from IC roles into management.

✔ Incident Management & RCA Excellence

How to build strong incident response processes, run clean RCAs, and collaborate effectively with engineering.

✔ Scaling 24/7 Support Ops

Setting up workflows, dashboards, SLAs, shift structures, and automation to ensure seamless global coverage.

✔ Transforming Support Teams

Driving continuous improvement, building mature support practices, and transitioning teams into engineering‑aligned skillsets.

✔ Breaking Into Technical Support / SOC Roles

Profile reviews, interview prep, skills mapping, and understanding what hiring managers look for in TSE/Tier‑based roles.

Who This Is For:

1. Aspiring or new Support Leaders
2. Technical Support Engineers (L1–L3)
3. Managers scaling Support/SOC/NOC teams
4. Startups building their first support function
5. Anyone wanting to improve reliability, quality, or support efficiency

My Approach:

I bring real‑world experience from leading global SOC operations, collaborating with engineering, and driving high‑impact support improvements. Sessions are practical, actionable, and tailored to your exact challenges.