I'm a Salesforce Business Analyst with 3+ years on US state and city government implementations — working across requirements discovery, BRDs, user stories, configuration validation, UAT, and production support. Most of my work has been on Public Sector Solutions: a grants management platform now serving 90+ users across 93 counties, a multi-application state system consolidation where I was the sole offshore BA, and a citywide case management implementation. Salesforce Certified Business Analyst, Administrator, AI Associate, and AI Specialist. I book sessions for Admins moving into BA work and junior BAs finding their footing — how the transition actually works, and how to build the artifacts the job runs on. I'll tell you what I'd flag if I were on the other side of the table.