’ve worked on building and scaling products across telecom and energy, focusing on customer experience, payments, and operational efficiency. Some of the problems I’ve solved: Improving digital payment experience for large customer bases Reducing customer support load using chatbot + CX redesign Building analytics-driven dashboards for product and business decisions Scaling products to support higher-value customer segments I now help teams identify bottlenecks in their product and customer journeys, and design practical, scalable solutions.