Product Leader | Scaling Growth

I’ve worked on building and scaling products across telecom and energy, focusing on customer experience, payments, and operational efficiency.

Some of the problems I’ve solved:

• Improving digital payment experience for large customer bases
• Reducing customer support load using chatbot + CX redesign
• Building analytics-driven dashboards for product and business decisions
• Scaling products to support higher-value customer segments

I now help teams identify bottlenecks in their product and customer journeys, and design practical, scalable solutions.