Standardisation and Operating Procedures with Kabir Chugh

IMP NOTE: This is an individual specific login created on our dashboard- you will have to mail us at [email protected] or WhatsApp at 9821921208 for the credentials.

So this consists of 3 main folders

1.⁠ ⁠Staff training guides and Company culture - Basically our company culture which talks about the basic rules and regulations of the company and what are the golden rules which are to be followed by everyone in the organisation. Complaint handling training guide, what to do in case of a small complaint like slow service to a serious complaint like Foreign particles in food. There are a couple of other docs which tells you how to train your staff to talk to guests, how to take reservations over call etc. There is a doc about maintaining kitchen standards as well.

2.⁠ ⁠Finance Sheets and Templates - In this there are all the sheets and templates for maintaining the finance of your restaurant - From daily expenses sheet to salary sheet template, service charge template, cashier opening, closing checklists etc. These are made based on our restaurant - they have to be modified according to your restaurants.

3.⁠ ⁠Operational Checklists - This folder has around 10-15 templates and checklists. This has sheets that help you maintain smooth operations. This has the cutlery, crockery inventory, Manager Key responsibility areas, Recipe standardisation template, washroom cleaning standards (how to clean, what chemical to use etc), mystery shopper checklist and even very small things like what all should be there in the first aid kit, side station etc.