I've spent my career in hospitality leadership — running day-to-day operations across F&B, guest experience, and property management, and currently serving as GM at Elixir Health/99T, where hospitality operations meet hygiene-tech deployment, with active pitch cycles underway with major hotel groups. I've sat on both sides of the table: running the property, and now selling into properties. That means I understand what a GM actually cares about when someone pitches them a new vendor, system, or process — and what makes hotel operations succeed or quietly fail. I take calls on: Hotel & property operations — F&B, guest experience, staffing, day-to-day GM decisions Vendor/tech pitches to hotels — how to get past the gatekeeper and actually close Operational efficiency — where hotels bleed money without realizing it Standing up new hospitality concepts (I'm building one from scratch right now) 15-20 minute calls. Bring a specific operational problem — I'll give you what I'd actually do, not textbook advice.