💻 Remote IT Support & Troubleshooting Expert | Microsoft 365 | VPN | Virtual Desktops Hi! I’m a highly experienced IT Support Specialist with 6+ years of hands-on experience delivering global technical support. I offer professional remote troubleshooting services and app/website testing, backed by enterprise-grade tools and knowledge. ✅ Services I Offer: Troubleshooting Microsoft 365 / Office 365 issues Resolving Windows 10 & Windows 11 errors Zscaler and Cisco VPN connectivity support Fixing network and internet connectivity problems Active Directory user and access support Managing and troubleshooting Virtual Desktops / Cloud PCs Incident resolution and request fulfillment using ServiceNow Email and login issues, including multi-factor authentication problems 🧪 Also experienced in: Prototype testing for apps and websites Active participation in UserInterviews and Respondent.io studies Reviewing UI/UX functionality and reporting bugs with clarity Providing detailed feedback for beta products and research platforms 🎯 Why work with me? Enterprise-level experience supporting global teams Clear communication and fast response Structured problem-solving with root cause analysis Secure, confidential, and reliable service Whether you're an individual needing IT help or a small business looking for expert remote tech support, I’m here to assist!