Gugan K

Hi! I’m a highly experienced IT Support Specialist with 6+ years of hands-on experience delivering global technical support. I offer professional remote troubleshooting services and app/website testing, backed by enterprise-grade tools and knowledge.

✅ Services I Offer:

Troubleshooting Microsoft 365 / Office 365 issues

Resolving Windows 10 & Windows 11 errors

Zscaler and Cisco VPN connectivity support

Fixing network and internet connectivity problems

Active Directory user and access support

Managing and troubleshooting Virtual Desktops / Cloud PCs

Incident resolution and request fulfillment using ServiceNow

Email and login issues, including multi-factor authentication problems

🧪 Also experienced in:

Prototype testing for apps and websites

Active participation in UserInterviews and Respondent.io studies

Reviewing UI/UX functionality and reporting bugs with clarity

Providing detailed feedback for beta products and research platforms

🎯 Why work with me?

Enterprise-level experience supporting global teams

Clear communication and fast response

Structured problem-solving with root cause analysis

Secure, confidential, and reliable service

Whether you're an individual needing IT help or a small business looking for expert remote tech support, I’m here to assist!