Ranked among the Top 25 Customer Success Influencers globally. With 8+ years in SaaS and an MS from Duke, my journey has been anything but linear. I’ve spent the last few years mentoring job seekers, building tight-knit communities, and hosting CS summits across India and the US—sometimes with zero sleep, sometimes with pure passion carrying me through. I’ve met incredible people, learned from hundreds of conversations, and realised that Customer Success isn’t just a career for me anymore… it’s the space where I feel most alive. If my work has made even a small difference to someone’s confidence, clarity, or career path, then it’s all been worth it.