25 CS & AI Metrics Every Resume Should Include

This resource brings together 25 high-impact Customer Success and AI metrics that can help you quantify your achievements across customer retention, revenue growth, product adoption, onboarding, customer experience, operational efficiency, and AI-driven initiatives. Whether you're an Associate Customer Success Manager, Enterprise CSM, Customer Success Leader, or transitioning into an AI-enabled CS role, these metrics will help you showcase business impact in a way that stands out.

Use this guide to identify the metrics most relevant to your experience, strengthen your resume with data-driven accomplishments, and demonstrate the value you've delivered to customers and your organisation.