After almost a decade of experience in customer facing roles, championing product and service excellence, I have expertly developed my unique blend of solutions drawing insights from my quality management, operations, research and customer-facing experience to deliver a highly knowledgeable but equally interactive classroom environment for career switchers or enthusiastic tech entrants enrolled in my Customer Success Management program. As a Career Coach, I have coached early to mid level professionals starting their career journeys or transiting to tech. In doing this, I challenge previous norms in clients causing them to embrace new ideas and behaviours. I am both a catalyst and proponent for eradicating subpar thinking, mindsets and services while equally being adept at evangelising superior services and elevated mindsets through empowering and equipping clients with the necessary tools to thrive and subsequently achieve repeatable results, independent of my services. As a big believer in wholesome living, when I’m not working you can find me consuming pieces of information/gathering knowledge, formulating skincare, making memories with family over tasty food and hearty laughter as well as spending nights in introspection. Feel free to reach out to me via DMs with collaborative opportunities that revolve around; Customer Experience, Customer Success, Quality Management, Program Management & Career Development Coaching in Tech.