Customer Success Management Program

The program will empower you to be job-ready utilising real world applications and experiences of Customer Success Management with coaching, a community, cv revamp, interview prep and job search support.

In the 4 week program, we cover:

Introduction to Customer Success

• Understand principles, core concepts, responsibilities, roles etc

The Business of Customer Success

• SaaS, customer journey mapping, customer lifecycle management, customer KPIs, success plans & organisational goals.

The Science of Customer Success

• The data-led CSM, metrics, products, technologies, case studies, identifying patterns for better outcomes etc

The Art of Customer Success

• The mindset, tool-kit, relationship management, driving customer satisfaction & loyalty etc.