I’m a Customer Success professional with 7+ years of experience across SaaS and FinTech, working with SMB customers and managing large customer portfolios. Over the years, I’ve worked across customer success, retention, renewals, stakeholder management and growth, while using platforms such as Gainsight, Salesforce and Quickbase. I enjoy helping professionals navigate their careers in Customer Success and SaaS — whether you’re trying to break into the industry, prepare for a CSM interview, improve your resume/LinkedIn profile, or understand how to grow your career. Lets connect and discuss how these suggestions can make a difference in your professional life.