Customer Success Consulting

I help B2B SaaS companies improve customer retention, reduce churn, increase expansion revenue, and build scalable Customer Success processes.

With 7+ years of experience across SaaS, FinTech and enterprise customer management, I have managed portfolios worth $9M+, achieved 92% renewal and 110% NRR, supported expansion opportunities, and mentored 20+ Customer Success professionals.

I can help with:

• Customer Success health & process audits

• Churn-risk and renewal strategy

• Customer health-score frameworks

• QBR / EBR strategy and templates

• Customer onboarding & adoption

• Expansion and cross-sell opportunities

• CS playbooks and operating processes

• AI-powered Customer Success workflows

• Executive stakeholder engagement

• CS team coaching and enablement

Ideal for:

Early-stage and growing B2B SaaS companies that have customers but need a stronger Customer Success system without immediately hiring a full-time CS leader.

Typical engagement

I offer focused audits, project-based consulting and fractional Customer Success advisory.