Testimonials
Services
Video meeting . 30 mins
Rios Pro-Tips Session - AMA CX Job Seekers.
1:1 CX Job Seeker Pro-Tips Session.
Video meeting . 60 mins
5
Resume | CV Review
Hiring Manager Feedback Session
Video meeting . 20 mins
Rios Partnership Discovery Call
Let’s explore a partnership!
Video meeting . 60 mins
Rios Pro-Tips Session - CX Support Interview Prep
Pro Tip Session for an upcoming CX or Support interviews
Video meeting . 60 mins
Rios Pro-Tips Session - AMA CX Strategy & Coaching
Review your current Customer Support Strategy and Challenges
Video meeting . 60 mins
LinkedIn Personal Branding
Customer Experience | Support Leader LinkedIn Power Up!
Video meeting . 75 mins
5
1:1 Career Mentorship Session
Career Power Up
Video meeting . 75 mins
Rios Pro-Tips Session - CX Job Seeker Power Up
Explore new ways of finding that dream job in CX & Support.
Video meeting . 90 mins
Rios Pro-Tips Session - 100-Day Planning
Let's work together to prepare a 100-Day Plan!
About me
Global Customer Experience Support Operations Leader | Team Builder | Talent Cultivator | Beta Pro
Passionate CX Leader with Global experience in team building, customer and technical management, and creating cultures that deliver amazing customer experiences and business value.
Coach Rios, 25 years playing all roles in a Support Team.
Andrew Rios is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations.
As a technologist, runner, mentor, speaker, and experienced Customer Experience and Technical Support leader, Andrew brings 25 years of BPO and global experience in team building and resource management. He has successfully led, developed, and worked with individuals and teams in diverse environments and roles, ranging from startups to Fortune 100 companies such as Turntide Technologies, Fitbit, Cisco, and Megapath Networks.
Andrew is known for inspiring and developing others through his leadership by example, creating developmental opportunities that foster colleague and personal leadership development while driving business value.
Andrew enjoys coaching his son's youth Soccer and Football teams as well as getting lost in a good book and time at the beach with his family.