Rios is a compelling presenter with a wealth of practical advice on building Support reporting that engages all levels of your organization.
Ethan W. Sr Support Manager
Pinned
Andrew is an exceptional mentor who has the unique ability to understand my potential and push me to aim higher. He has a keen eye for identifying my strengths and validating them.
Charitha K. Sr Program Manager
A mind reader. It's truly a talent to be able to listen to people, read between the lines and honour the parts of people that matter to them without them telling you. Andrew does all of this and more. It took me a few months after we first spoke to get started but I'm so happy I did. If you're on the fence about working with him, I hope this review can be the nudge you need, be bold and invest in your success because he will be right there to make sure you get to where you want to be.
Kevin Johar
I've been to job coaches before, and they had good information. The difference with Andrew is - his information is actually useful. It's not the usual "go add some impactful numbers and you're all set bye." He'll actually work WITH you on what to put where and how to think about it. I don't feel like I just missed the last ten minutes of the movie. The last coach I'll ever need!
Anonymous
I liked your little league coach style. I just trust it more than white collar style, and your answers all made sense. Also, when I had questions/concerns, you thought about them and took my ideas into account. Other coaches have their formulas and they never jump outside that box. And what a relief that we never once talked about the ATS!
Global Customer Experience Support Operations Leader | Team Builder | Talent Cultivator | Beta Pro
Passionate CX Leader with Global experience in team building, customer and technical management, and creating cultures that deliver amazing customer experiences and business value.
Coach Rios, 25 years playing all roles in a Support Team.
Andrew Rios is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations.
As a technologist, runner, mentor, speaker, and experienced Customer Experience and Technical Support leader, Andrew brings 25 years of BPO and global experience in team building and resource management. He has successfully led, developed, and worked with individuals and teams in diverse environments and roles, ranging from startups to Fortune 100 companies such as Turntide Technologies, Fitbit, Cisco, and Megapath Networks.
Andrew is known for inspiring and developing others through his leadership by example, creating developmental opportunities that foster colleague and personal leadership development while driving business value.
Andrew enjoys coaching his son's youth Soccer and Football teams as well as getting lost in a good book and time at the beach with his family.