Rios Pro-Tips Session - AMA CX Strategy & Coaching

🎯 Together we will deep dive into your current Customer Support strategy and/or specific challenge and determine the best way to optimize it for customer, team, and business outcomes.

Areas of focus this time of year:

* Building a Powerful Support Report

* 100-day planning Managing and Reporting

* Manager Communication Compass

* BPO Strategy, Planning, and Execution

* GTM and New Product Launch CX and Support Readiness

* New Manager / Leader Playbook and Strategy Support

👉 Companies and CX Leaders are partnering with Coach Rios to consult and advise on their current Customer Experience and Support strategy or to help mentor and coach their current CX Leaders and team.

👉 Coach Rios provides coaching and mentoring sessions to Customer Experience Leaders and teams to help them up-level their skills, improve performance, and maximize impact.

I love conversations with Support Leaders.

From supporting folks new to a support leader role to helping a current leader with challenges they are facing in the business.

A Support Leader is not only someone who directly leads people on a team. I consider a Support Leader someone responsible for a function and expected outcome, such as a Program Manager, Training Manager, or Knowledge and Content Lead.