Senior ServiceNow Developer with 4+ years of experience in designing, developing, and deploying robust ServiceNow solutions to meet diverse business needs. Proficient in IT Service Management (ITSM), HR Service Delivery (HRSD), Customer Service Management (CSM), ServiceNow Discovery, Event Management, Service Portals and custom application development, with a strong focus on process automation, workflow optimization (Workflows, Flow designer, Playbooks & Life Cycle Events), and performance improvement. Skilled in scripting (JavaScript, Glide), integrations (REST, SOAP), and configuring ServiceNow modules such as Incident, Problem, Change, HR Case Management, Service Catalog, and CMDB. Recognized for delivering user-friendly solutions aligned with business objectives, adhering to best practices and ensuring platform stability. Expertise in designing and implementing ServiceNow workflows, business rules, UI policies, client scripts, and integrations to enhance platform functionality. Hands-on experience with ServiceNow HRSD, delivering automated employee services and improving HR operations. Experience in building custom applications and portals using ServiceNow Studio and leveraging APIs for seamless integrations. Strong understanding of ITIL processes and ServiceNow best practices for managing IT operations and aligning IT services with business goals. Active contributor to the ServiceNow community, sharing knowledge via you tube channel ServiceNow Bytes (http://www.youtube.com/@AbhishekThakur-ServiceNow) and also make sure to stay updated with platform advancement.