Getting started with ServiceNow

This service is designed for anyone who wants to understand the ServiceNow platform from a developer’s lens, focusing on core features, capabilities, and how things work internally.

As a ServiceNow Developer with strong expertise in ITSM, HRSD, CSM, integrations, and platform development, I’ll help you build a solid understanding of ServiceNow’s architecture and functionality so you can confidently navigate and use the platform.

What this session covers:

1. ServiceNow platform overview & architecture
2. Understanding applications, modules, tables, and records
3. Forms, lists, UI policies, client & server concepts
4. Introduction to business rules, UI actions, workflows & flow designer
5. Basics of scripting (Glide APIs, client vs server scripts)
6. Overview of integrations, APIs, and platform extensibility
7. How different modules like ITSM & HRSD leverage the same platform capabilities

This session focuses on how ServiceNow works under the hood, helping you develop a strong platform foundation that can be extended to administration, development, and advanced implementations.