Hi, I’m Aadarsh! I help technical professionals and aspiring leaders navigate the transition into Project and Customer Service Management. ​Over the last 11 years at Orange Business, I have evolved from a technical Service Desk specialist to leading global IT service and transformation projects. I’ve lived the journey of moving from "doing the work" to "leading the strategy." ​My experience spans the entire IT service lifecycle—from troubleshooting complex network incidents to managing multi-million dollar global operational readiness programs. Having earned certifications like PMP, PMI-ACP, and Professional Scrum Master, I bridge the gap between structured methodologies (Agile & Waterfall) and real-world execution. ​I’ve managed cross-functional global teams, driven project governance for enterprise clients, and specialized in Operational Readiness and Service Transition. ​If you are looking to break into Project Management, move from a technical role to leadership, or need a roadmap for your next big certification, I am here to share the "in-the-trenches" wisdom that textbooks don't cover.