
Project Manager | Project Management | Customer Success | Customer Service Manager | CSM Career Guidance | PM Career Guidance| Career Transition | PM Careers | Resume Building | Interview Preparation | Career Switch | Career Coaching | PM Interview | CSM PM Interview | Tech Careers
Are you feeling stuck in a purely technical role? Or perhaps you're wondering how to translate your years of "doing" into "leading"?
Transitioning from a technical background (like Service Desk, Support, or Engineering) into Project Management (PM) or Customer Service Management (CSM) is one of the most rewarding yet challenging moves you can make. I know, because I’ve lived it—spending over a decade evolving from a technical specialist to leading global transformation projects at Orange Business.
This session is designed to help you skip the "trial and error" and build a professional roadmap that sticks.
What We’ll Cover in 30 Minutes:
Skill Gap Analysis: I’ll map your current technical expertise against the core competencies needed for PM/CSM roles (Stakeholder Management, Risk Mitigation, and Project Governance).
The "Certification" Reality Check: I’ll help you decide which certifications—PMP, PMI-ACP, PSM, or ITIL—will actually move the needle for your specific goals, based on my own experience earning them.
Resume Guidance: Strategies to "re-word" your achievements so they resonate with hiring managers looking for leadership potential.
Who Is This For?
Technical Professionals (L1/L2 Support, Network Engineers) aiming for their first Management role.
Early-to-Mid Career Professionals looking for stability and growth within a global IT ecosystem.
Aspiring PMs/CSMs who want to understand the reality of "Operational Readiness" and "Service Transition".
Why Book With Me?
11+ Years of Continuity: I offer a unique perspective on growing deeply within a global organization.
Certified Expert: I bring the theoretical framework of PMP, Agile (PMI-ACP), and Scrum (PSM-I) combined with a decade of "in-the-trenches" execution.
Global Exposure: Experience managing multi-million dollar global projects and diverse cross-functional teams.
Let’s turn your technical foundation into a leadership career. Book your slot and let’s get started.