22+ years of work experience, in various industries such as ITES- BPO/KPOs, Banking, Financial Services, Insurance, Healthcare, and Consulting industries and functions/roles viz., Operations, Quality, Training, CI/PEX, and Consulting. Gained insight into processes & improved them as a service quality professional, across multifunctional teams. Demonstrated leadership with a balanced albeit driven approach towards Operations, Improving CSAT, Vendor / Client Management, Transaction Quality, Service Quality, Designing New Processes, Process Transition, Verification & Project Management. Key strengths that differentiate me are analytical thinking, designing processes, process transitioning, project management, an eye for detail, and vendor management/client services. The objective is to drive business results through improved quality, well-managed teams, being the responsive interface between the company & customers/clients leading to enhanced customer-centric environments. To serve as a role model for my direct reports. Specialties: People Management, KYC/AML, Remediation, Renewal, Client Onboarding, Business Capital Markets, Customer Due Diligence, Minimum Due Diligence, Enhanced Due Diligence, Streamlining Processes, Process Documentation, Process Improvement, Process Automation, Launching New Processes, Business Process Re-Engineering, Green Belt Certified from ISI, Black Belt from Benchmark Six Sigma, Business Analytics from IIT - Mumbai, QIMPRO Examiner (2019-2020) , ASQ - Chair - Communication and Publications, Mumbai Chapter