I am a seasoned Program Delivery Director and a Business Consultant with strong experience in leading strategic and large-scale Digital Transformation, E-commerce, and Customer Experience programs. With over 25 years in the industry, I’ve led projects that improved e-commerce platforms, enhanced customer experiences, increased conversions, and delivered practical digital solutions using tools like Salesforce, Adobe, and emerging AI technologies. I’ve also led a delivery center and managed business operations, ensuring teams work well together and consistently deliver results. My work involves planning, delivery management, cross-functional collaboration, stakeholder engagement, and aligning resources and operations with business goals. I focus on driving results that create value and support long-term growth in a fast-changing digital world.