Director of Product Management at Tax.com (Ryan); with extensive experience in B2C, B2B, Developer platforms and fintect domain • Visionary Product Leadership - Demonstrated success in crafting multi-year product visions and roadmaps, driving large-scale initiatives across consumer, B2C, B2B, and fintech domains, leveraging expertise in product management, technology, and generative AI. • AI Integration: Led generative AI initiatives, including developing an AI agentic framework, LLMs, and pattern-matching algorithms, resulting in a 3x increase in customer support efficiency and engagement. Designed AI agents to build advanced tax prediction models for tax calculation and payment domains. • Customer first mindset – Deep expertise in customer discovery and experimentation, user interviews, and data insights to enhance user satisfaction and streamline product experiences. • Cross-functional Team Leadership: Building, Leading a team up to 25 employees with a global reach with teams in across the U.S., India, Ireland, and Brazil • Management – Experienced in engaging and influencing executives and C-suite leaders through strategic communication, impactful writing, and compelling presentations. Certifications - - Pragmatic Institute certification - Certified Scrum Master Skillsets ► Product: Customer Interviews, Business Process Maps, Prototyping Discovery, and Framing (DNF), KPIs, OGSMs, Agile, Product Roadmap, Agile, Kanban, OKRS, UX, Design, Metrics, stakeholders, technical requirements, User stories, customer success, B2B, B2C, a/b testing Technologies: AI/ML, LLM, Ai Agent, Azure model generation, wireframing, HTML, API integrations, microservice architecture, XML, Identity access management, Webservices, configuration management, CI / CD, Authentication, Authz RabbitMQ, Jira, Amplitude, Power BI