Specialist in below Areas: Conversational AI, Contact Centre AI, Contact Center Analytics, Conversational Commerce, Conversational Intelligence Design, Chatbot UI/UX System Design and Management, Digital Avatar, Brand Persona, Voice UI/UX Design, NLU, Computational Linguistics, Virtual Assistant, Product Evangelism, Product Management, Sprint Plan (PM Tools). Present Role: Currently work as Sr. Solution Architect at Juniper Networks. Previous Role: • Worked as Assistant General Manager (Chatbot Platform Owner) - Digital Team. The team is responsible for all digital initiatives across Vodafone Idea and reports to CTO office. • Owning the Customer Service BOT Initiatives – Chatbot Journeys (Utterances, Intents), VoiceBOT (Collections & Retention), Email BOT to handle email queries of customers with curated & automated responses. • Working with cross functional internal/external team (Business, Technology, CRM, CXX, Back Office – Agents, Contact Centre & couple of BOT vendors) to achieve ROI driving Business Demands Past Role: Right from Development to tinkering the Global Policy Guidelines by surfacing the "in-between the line" aspects of Alexa Skills to be in compliance with Amazon Skill Certification Guidelines and Policies. Personally, I have developed 175+ Alexa Skills for (EN,IN,CA,UK,AU,DE,FR,IT,ES,BR[portuguese] ) marketplace and do have hands-on development knowledge on how to design & develop Alexa Skills using ASK (Alexa Skills Kit), 3rd party platform, as well as CLI Tools. Demonstrated strong subject matter expertise in fine-tuning Guidelines, Test cases, Policy, Security-related Testing & Monitoring of Alexa Skills available on Amazon store of EN Marketplace. Proficient working on UAT, Regression Testing, Monitoring, Data Analysis, Development, Design, Marketing, Root Cause Analysis performing Deep Dives. Honored with 4 Spot Awards as *CHAMP* in the Team. Recognized as *Mountain Mover* at Org's Rewards& Recognition-Q2-2020 for assisting and helping leadership understand the gaps in Alexa Skills (Compliance Issues) by prototyping Alexa Skills of various Categories (Penetration Testing - Security) in EN as well as EU locales to streamline the process globally in defined timelines.