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Thank you once again for the insightful conversation. I truly appreciated the depth of your expertise, particularly around CCAI and the actionable advice you shared on Customer experience. The real-world examples you provided gave me a clearer perspective on how CCAI is applied in practice, which I found both inspiring and educational. Overall, it was a valuable discussion, and I look forward to staying in touch.

About me

I’m an AI Engineer skilled in creating AI solutions from end to end using Google Cloud. I know Python, Machine Learning, Deep Learning, and SQL well. I also have good knowledge of Google Cloud’s tools and services. My focus is on using Generative AI and Large Language Models to improve Google Contact Centre AI. I’m dedicated to building AI systems that are strong, can scale, and add real value to businesses.