I build production voice AI for contact centers, and more often, I'm called in after a rollout has already stalled. My work sits in the unglamorous layer: escalation logic, tool-gating so an agent can't improvise on policy or pricing, audit trails compliance will actually accept, and on-prem architecture when data residency makes cloud APIs a hard stop. I wrote The Contact Center AI Transformation Playbook from that work. Work with me: mid-rollout and something isn't landing — metrics nobody believes, an agent that won't hand off, compliance blocking launch? Book the 45-minute diagnostic. Earlier than that, start with the 15-minute chat.