I am a Content Strategist and Website Experience Manager at Zonka Feedback, where I lead a team of designers and developers to create and optimize the company's website content, functionality, and design. With a BJMC degree from Asian School of Media Studies and 4+ years of experience in content marketing, I have developed a versatile and creative skill set that enables me to craft engaging content for both B2B and B2C audiences. In my current role, I am responsible for developing and implementing website experience strategy that aligns with the business goals, while also ensuring a seamless user experience across all touchpoints. I analyze user behavior and feedback to identify areas of improvement and make data-driven decisions to enhance the customer journey. I also collaborate with cross-functional teams, including content creators, to produce and distribute high-quality content that drives traffic, leads, and conversions. I am passionate about learning and growing as a professional and a leader. I am always seeking new ways to innovate and improve content strategies and CX performance. I am also eager to connect and collaborate with like-minded professionals who share my vision and values. Let's get in touch and explore how we can work together to achieve our goals!