A PMP and a Six Sigma Black Belt certified professional with over 18 years of experience in managing transactional quality for large programs. Additionally, I have program managed and led overall delivery for customer service and support projects. I have experience working in a fast paced enviroment while handling multiple clients at different locations. I have proven ability to challenge status quo, thereby continuously improving projects/processes, turning around sick projects to a healthy one and winning client confidence. I have vast experience in technical and product support, digital advertising, customer service, collections, and sales.