About me

As a Program Manager at Amazon, I own the CE program which focuses on reducing customer churn, thereby preserving customer trust. I collaborate with operations, machine learning, and business teams to understand the requirements and prioritize the right projects to ensure better end experience for Amazon customers WW. I also define the CE goals, track performance, and provide feedback to reduce loss and improve end CX. I am currently pursuing my Post Grad from ISB. Additionally, I have a bachelor's degree in engineering from Cochin University of Science and Technology, and I have completed several certifications in project management and Six Sigma. I have over 7 years of experience in fraud prevention, investigations, and analysis at Amazon, where I have contributed to improving bad debt, customer satisfaction, service level agreements, and process improvement. I am passionate about using analytical skills, problem-solving abilities, and technical competence to deliver sustainable results that improve the end customer experience and enable business expansion.

LinkedIn
https://www.linkedin.com/in/wcgxlr8/
Chandrakanth Thampi is an outstanding mentor with deep expertise, inspiring insights, and tailored guidance, boosting confidence and professional growth.
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