Hi, I’m Watan, your go-to guy for turning customers into champions. With 8+ years across SaaS, MarTech, fashion-tech, and supply chain, I’ve led Customer Success at startups and scaled orgs alike. From onboarding chaos to stakeholder strategy, I’ve seen it all — and helped fix most of it. 😅 I’ve worked with global enterprises and scrappy startups across India, SEA, and the US, driving adoption, retention, and expansion while firefighting P0 issues and sometimes playing therapist to both customers and internal teams. I did my undergraduate from NIFT and postgraduate from Nottingham Trent University. If you’re: 👉 A founder setting up your CS org from scratch 👉 A CSM figuring out how to engage execs or run EBRs 👉 A team overwhelmed with onboarding or churn 👉 Or just someone who wants a brutally honest, empathetic take on how to do CS better, I’ve got you. Let’s make Customer Success a growth engine (with fewer 9 PM escalations).