As a customer-centric Technology People Leader with over 13 years of industry experience in Cloud Infrastructure, Cybersecurity, and Fintech domains, I have worked with global customers ranging from established corporations to startups. I am a hands-on IT leader who focuses on the business impacts of cloud technology projects, while also being customer obsessed with a zeal for developing and growing my team both technically and professionally. Throughout my career, three key aspects stand out. Firstly, my deep expertise in various technical and business domains, including service delivery, Public & Private Cloud (SaaS, PaaS, IaaS, Hybrid) operations, and strategic initiatives. Secondly, my experience in leading and utilizing people, processes, and technology to optimize long-term gains in performance, satisfaction, and profitability, all with a strong customer-centric approach. And thirdly, my ability to set up and scale teams from scratch, with sensitivity towards managing cultural diversity, having worked with teams globally and being well-versed in monitoring tools administration. My goal in life has always been to do the right thing, be driven by a clear purpose, and put people first - whether it's my team, clients, or partners. I believe that investing in relationships and the personal growth and progression of individuals is crucial to achieving success in any endeavor. Currently, I am interested in Cloud Computing, Big Data, web3, and Cybersecurity. Specializing in Cloud Platform & Infrastructure Operations, Big Data - Hadoop, Product Support and Operations, Cloud Infrastructure monitoring tools deployment, Strategic Planning, Implementation of ITIL methodologies, Project Management, Client Relationship Management, Service Delivery, Service Operations, and Design of individual and Business Unit goals. I am well-versed in Agile, DevSecOps, and ITIL processes, and hold certifications including AWS Certified Cloud Practitioner (CLF-C01), VMware Certified Professional - Datacenter Virtualization, Nutanix Platform Professional 5.0, Commvault Certified Professional, Rackspace - Cloud U, ITIL Intermediate, and Certified ScrumMaster®.