Strong experience in managing digital teams, focused in TD, design, UX/CX, product and content. Career built in companies such as Globo.com, Oi, TIM and YDUQS. * Leadership of multidisciplinary teams, focused on UX / CX, user journeys, pain points and blueprints; always aiming to build better products and services. * People development and inspiration. Excellent scout & team builder. * Analysis of the company's technical software mix, identifying tool gaps in design, data, programming. * Analysis of processes and structures with focus on operational efficiency and results generation. * Executive reports to C-Level and board of directors. * Solid knowledge (hands on) in copywriting, UX writing, SEO.