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What's included:<ul><li>40 minute consultation</li><li>Site review</li><li>Recording</li><li>Actionable insights for you to take away</li></ul> Here's what you need to do: <ol><li>Book a slot.</li><li>Join the call on the designated day and time then sit back and relax while I prepare your review.</li><li>Discover the problems and what actions you can&nbsp;take straight away.</li></ol> Before the session:Please bring along urls, log in credentials so we can access the task areas you wish to review. I can test web pages, prototypes or Figma designs. <h3>FAQ:</h3>Why do you need a quick usability review?Usability reviews are fast and cheap to run and can be conducted by any team members, and can have a broad scope. I can be your impartial reviewer so you will get a more objective opinion. What is the scope of the review?The&nbsp;narrower the scope,&nbsp;the easier and more detailed the review will be. I suggest looking at:<ul><li>One task at a time (example: log in experience, add to cart...)</li><li>One section of the site or app</li><li>One user group, if you have many with diverse needs</li><li>One device type (desktop, tablet, mobile)</li></ul> How do you conduct the review?I essentially run a usability test. I use a combination of experience and heuristic evaluation which gives me a systematic way to review your product to find potential usability and experience problems. Can I bring other people along to the review?1-on-1 is best to minimise distraction but you have the option to buy the recording so you can share with your team mates and peers. *Prices are in USD.

Find out how usable your digital service is

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Kenneth Chen praises Wai's leadership in the design team, highlighting his ability to innovate and implement UX strategies. Wai's key accomplishments include creating the organization's first design system, improving website user engagement, and leading digital transformation projects. Additionally, Kenneth commends Wai for fostering a collaborative team environment and enhancing the overall quality of organizational outcomes.

Product Design

Design Leadership

Qualitative Research

Quantitative Research

User Personas

On-Page Optimization

User Research

Landing Pages

Digital Accessibility

Conversion Optimization

WordPress

Web Content Writing

Organic Search

Research Skills

Mobile Experiences

Search Engine Optimization (SEO)

Scopes Of Work

Business Requirements

Requirements Gathering

Style Guides

Problem Solving

Design Tools

Communication

Stakeholder Engagement

End User Research

Design Systems

Web Content Accessibility Guidelines (WCAG)

Digital Marketing

Digital Designs

Adobe Creative Suite

E-Commerce

Planning

Digital Assets

Digital Asset Management

Business Insights

Analytical Skills

Research Projects

Research Methods

Typography

Presentations

Creative Problem Solving

SaaS Development

Design Guidelines

Storyboarding

Leadership

Business Case Preparation

Benchmarking

Task Analysis

Component Design

DesignOps

Design Thinking

User Interface Design

Usability Testing

User-centered Design

User Experience Testing

User Experience (UX)

Lean UX

Web Services

SME Consulting

User Interface Prototyping

Balsamiq

Invision

Agile Methodologies

User Experience Design (UED)

Usability

Wireframing

Agile

Responsive Web Design

Software Development

Video Editing

Figma (Software)

Prototyping

HTML5

React.js

jQuery

JavaScript

Github

Software as a Service (SaaS)

UI Component Libraries

Sketch App

Jekyll

Umbraco

Graphical User Interface

UX Research

Web Standards

<h3>Why get a UX Design Review</h3> Get practical recommendations that you can take action on immediately. Have confidence in every design choice you make and how it can help the bottom line. Start every redesign project on the right note to help you accelerate growth. With the right guidance you can prioritise with confidence and avoid dreaded rework or scope-creep. <h3>Uses:</h3>Optimise your digital productEnhance dashboards, improve the usability and functionality of your platform ensuring your customers have the experience they crave. Ensure websites are optimised for conversionUncover areas of friction in your user journeys, streamline navigation, and optimise design for conversions. Application refinementUse your review report to refine your apps visual aesthetic and user experience. Create consistent user interfaces that are highly engaging and a pleasure to use.

Curious about integrating a design system but unsure where to begin? Ready to scale your existing system across your organization? As a Melbourne-based digital specialist with nearly 15 years of industry experience, I’m here to provide the insights and guidance you need to elevate your design initiatives.In our detailed chat, we’ll cover:<ul> <li>Understanding the core principles of a design system</li> <li>Tailoring the system to fit seamlessly into your organization’s unique structure</li> <li>Scalable strategies for expanding your design system</li> <li>Step-by-step guidance on setting up your system from scratch</li> <li>Identifying key stakeholders and roles for successful implementation</li></ul>Imagine a seamless, cohesive design language across all your products and platforms. My extensive experience in product design, UX, CX, and digital growth ensures you’ll receive expert advice tailored to your specific needs. Whether you're an agency, enterprise, eCommerce business, or public sector organization, I’m dedicated to helping you unlock your UX potential and maximize both conversion and engagement.Write to me today and let's transform your design approach with a structured, scalable system that grows with your business.

This is a chance to talk about what the fundamentals are. How it might fit into your organisation? How to scale the design system you? How to set one up? What and who is involved?

Find out how you can harness the power of a design system

Design System Chat

Are you ready to elevate your digital experience and achieve outstanding user engagement? With nearly 15 years of expertise, I'm here to transform your digital landscape and unlock your UX potential.Based in vibrant Melbourne, Australia, I am a digital specialist and design consultant dedicated to delivering user-centric solutions for agencies, eCommerce businesses, enterprises, and the public sector.In our focused UX Consultation, we'll dive deep into the following critical areas:<ul> <li>DesignOps – Streamline your design operations for maximum efficiency</li> <li>Processes and Ways of Working (WoW) – Implement best-in-class methodologies to enhance productivity</li> <li>Teams and Structures – Optimize your team setup and workflows for cohesive output</li> <li>Planning and Roadmaps – Develop strategic plans that drive your projects to success</li> <li>Coaching – Receive expert guidance to help your team excel in UX practices</li></ul>Imagine having tailored, actionable insights that can propel your business metrics, enhance user satisfaction, and boost conversions. My expertise spans product design, UX, CX, eCommerce websites, digital growth, and performance, ensuring comprehensive support for your unique needs.Don't let subpar user experiences hold you back. Schedule your UX Consultation today and start your journey towards exceptional digital transformation.

Sometimes all you need is a helping hand to get your UX back on track.﻿We can discuss topics such as: <ul><li>DesignOps</li><li>Processes and ways of working (WoW)</li><li>Teams and structures</li><li>Planning and roadmaps</li><li>Coaching</li><li>Looking for a career in UX</li></ul>

Advice on how to level-up your UX practice

Let's talk UX

An introduction to how an experimental approach can help you to make informed changes to your website that really make a difference. Tried and tested ways to boost conversions by enhancing user experience.

Boost conversions with UX

🇦🇺 Melbourne, Australia

I am a digital specialist, researcher and design consultant with almost 15 years of experience consistently delivering user centred outcomes for agencies, eCommerce, enterprises, and public sector.

I specialise in product design, UX, CX, eCommerce websites, digital growth and performance. I'm currently doing my best work helping organisations to unlock their UX potential and maximising conversion and/or engagement.

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Ask me any anything and I'll revert with a detailed answer

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A 'T' shaped designer and social introvert currently exploring greener ways to design a website and boost performance without compromising digital experience.