Transitioning from a decade in the design industry to Tier 1 & Tier 2 IT support and IT consulting roles, I bring over 4 years of expertise in client support, hardware management, troubleshooting, OS installation, and team leadership. My experience as a Customer Success Manager has sharpened my skills in building long-term client relationships and resolving issues efficiently. Additionally, I have leveraged my proficiency in Generative AI and AI-driven workflows to optimize support processes and deliver innovative solutions. I am ready to provide effective support solutions and contribute to the success of technical teams.