A results-driven Quality Assurance Delivery Lead with 17+ years of experience in driving scalable enterprise initiatives, managing end-to-end testing delivery of complex projects, and leading high-performing delivery teams to success. A proven Agile evangelist with excellent communication, presentation, and planning skills. Responsible for leading and directing the day to day testing operations and resource management aspects of designated engagements and client relationships. Manage team members, communications, testing initiatives and responsible for the overall successful delivery of testing services associated with designated projects. Managed end-to-end delivery of multiple complex projects resulting in increase product quality overall and 90% increase in client satisfaction ratings. Led implementation of solutions from establishing project requirements and goals to solution go-live. Managed and ran multiple delivery teams ensuring governance at top management level, conducting project meetings, and identifying successful and unsuccessful project factors and gaps. Worked closely with multi-disciplined teams to drive estimates, delivery plans, and retrospectives, identified and managed engagement risks, and flagged major issues early. Operated in a consultative role within the working team and provided handson management of the delivery stream. Built and managed a high performing team of delivery managers resulting in a 30% increase in team productivity. Hired and managed contract resources or agencies for specific projects or to augment team staffing. Serviced as Contract resource for 2 years with the bank through Genpact employer. Built and led geographically distributed delivery teams, including working with vendor's distributed teams and defining the right target operating model. Managed budgets, resource allocation, and timelines for projects. Developed over 2500 test cases to cover almost 95 percent of the product features. Identified 1500+ defects across the multi-year project implementation.