● 9+ years of ServiceNow experience in IT Operations management, IT Service management, IT Business Management, IT Asset management. ● End to end implementation of ITOM tools like ServiceNow, SCCM, CA ITCM, SolarWinds, etc. ● Implemented ServiceNow Discovery and CMDB modules for various clients. ● Worked in Business Service mapping tool like ServiceMapping or ServiceWatch. ● Have worked in multiple ServiceNow Upgrades and built upgrade blueprint for some customers. ● Excellent knowledge and working experience in various ServiceNow integrations using Web services, MID Servers, Data Sources, LDAP Servers and import sets. ● AD management through ServiceNow Orchestration. ● New employee AD account creation/modification and password reset. ● Orchestrated ServiceNow with VMware for cloud provisioning. ● Integrated ServiceNow with SCCM for Software asset management. ● Integrated SolarWinds with ServiceNow Event management module for automatic Incident creation. ● Integrated & Orchestrated ServiceNow with multiple cloud applications like Azure, AWS and Office365. ● Created custom Workflow activities and Objects for Orchestration activities. ● Created Business Rules, Client scripts, UI Policies and UI Actions to customize the ServiceNow instance as per Business needs. ● Created Reports, Workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules ● Created Probes and Sensors for the CI’s which didn’t discover by Discovery Modules. ● Maintained Business services and configuration item relationships in ServiceNow. ● Have a good Understanding of networking/ distributed computing environment concepts; understanding of principles of routing, client/ server programming, and the understanding of consistent network-wide enterprise-class subsystems ● Served as a liaison among development teams, and the business, including functioning as a subject matter expert (SME). ● Demonstrated a high level of technical and professional skill or knowledge in ServiceNow modules. ● Actively researching in Internet of things (IOT) projects as a hobby.