Hi, I’m Vivek Bisht, a Platform Engineer and Lead with 8 years of overall experience, including 7 years in Salesforce and 2 years in Java and Intershop eCommerce domain. I specialize in designing and delivering scalable Salesforce solutions, platform architecture, and enterprise-grade CRM transformations. I have led end-to-end Salesforce Classic to Lightning migrations, built modern Lightning experiences, and delivered critical API integrations for business growth and operational efficiency. My expertise includes LWC, Apex, Flows, OmniStudio, Agentforce, Einstein Next Best Action, and large-scale system integrations through APIM, direct APIs, and middleware platforms. I focus on building high-impact contact center solutions that improve agent productivity and reduce operational complexity. Beyond development, I provide technical leadership through architecture design, code reviews, mentoring, and collaboration with product owners, architects, and cross-functional teams. I also help streamline DevOps and CI/CD processes using Azure DevOps and AutoRabit to improve release quality and deployment confidence. I’m passionate about guiding aspiring Salesforce developers with practical knowledge, interview preparation, real-world project understanding, and career growth strategies. My goal is simple: help businesses grow with smart Salesforce solutions and support professionals in building strong, successful careers in the Salesforce ecosystem.